Partner Terms of Service

1. Introduction

These Partner Terms of Service (“Terms”) govern your access to and use of the Fingerprints & Apostilles LLC (“we,” “us,” or “Company”) Partner Portal located at portal.fingerprintsandapostilles.com(the “Portal”). By creating an account, completing the onboarding application, or submitting orders through the Portal, you (“Partner”) agree to be bound by these Terms. If you do not agree, do not use the Portal.

2. Services Provided

The Company provides federal apostille processing services on behalf of Partners through the U.S. Department of State. This includes document intake, preparation of all required government forms, personal submission to and retrieval from the Department of State, and return shipping of completed documents to the address designated by the Partner. Typical turnaround is 7–10 business days from the date documents are received and payment is confirmed.

We may also offer state apostille processing, certified translation services, and embassy/consulate authentication services as listed on the Portal. Availability, pricing, and turnaround times for these services are displayed at the time of order submission.

3. Pricing & Batch Orders

Federal apostille orders are billed using batch pricing:

Batch pricing applies automatically. When you add orders to your cart, the first order is priced at $120.00 and every subsequent order in that batch is priced at $95.00. Batches are capped at 10 orders. To submit more orders, pay the current batch and start a new one.

One flat rate applies to all Partner accounts: $120.00 for the first order in a batch and $95.00 for each additional order. Your account's current rate is always the one shown on your billing page.

Shipping via FedEx 2-Day is included at no extra charge. FedEx Overnight shipping is available at a live carrier rate calculated for the destination and shown at checkout. International shipping requires the Partner or their customer to provide a prepaid shipping label. Prices are in U.S. dollars and are subject to change with 30 days' written notice.

4. Payment Terms

Payment is collected through Stripe before orders are processed. Orders remain in “awaiting payment” status until the batch is paid in full. We do not extend credit or accept purchase orders. All payments are non-refundable once the Company has submitted documents to the Department of State, as government fees are non-recoverable.

If a document is rejected by the Department of State for reasons within the Partner's control (e.g., incorrect document type, illegible copies, missing pages), the Partner is responsible for resubmission fees.

5. White-Label Service

All customer-facing communications — including status update emails, SMS text messages, tracking pages, and shipping labels — are branded with the Partner's business name and logo. The Company's identity is not disclosed to the Partner's customers at any point in the process. Customer replies to status emails are routed directly to the Partner's designated reply-to email address.

The Partner is solely responsible for their relationship with their end customers, including pricing, customer service, and dispute resolution. The Company's obligation is to the Partner, not to the Partner's customers.

5b. Electronic Communications

By using the Portal and submitting orders, the Partner consents to receive electronic communications from the Company, including order confirmations, status updates, shipping notifications, account notifications, platform updates, and responses to inquiries. These are transactional communications necessary to operate the Portal and fulfill orders.

Customer-facing emails sent on behalf of the Partner (status updates, shipping notifications, delivery confirmations) are branded to the Partner's company. Replies from the Partner's customers are routed to the Partner's designated reply-to email address.

The Company does not send marketing or promotional emails to Partners or their customers unless separately opted in.

5c. SMS Text Message Notifications

When a customer provides their phone number and consents to SMS notifications during the order process, the Company may send transactional text messages on the Partner's behalf. These messages include order confirmations, processing updates, shipping notifications, delivery confirmations, and post-delivery feedback requests. All messages identify the Partner by business name.

SMS messages are sent from a phone number registered to Fingerprints & Apostilles LLC. Message frequency varies by order and typically ranges from 2 to 5 messages per order. Customers can opt out at any time by replying STOP to any message.

The Partner is responsible for ensuring that SMS consent is obtained from their customers before submitting customer phone numbers through the Portal. The Portal order forms include an SMS consent checkbox that customers must actively select. By submitting orders with customer phone numbers, the Partner represents that appropriate consent has been obtained.

The Company does not send marketing or promotional messages. All SMS communications are transactional and directly related to an active order. Customer phone numbers are not shared with third parties for marketing purposes.

6. Document Handling & Shipping

Partners may submit documents digitally (PDF upload) or by mailing original hard copies to our office. FBI Background Check PDFs are accepted as digital originals. All other document types typically require original hard copies for apostille processing — the Portal will flag these during order submission.

Return shipping uses the address provided by the Partner at order submission. The Partner's business address is displayed as the sender and return address on all shipping labels. Undeliverable packages are returned to the Partner's address on file.

The Company exercises reasonable care in handling documents but is not liable for loss or damage caused by shipping carriers, government agencies, or circumstances beyond our control.

7. Turnaround Times

Estimated turnaround for federal apostilles is 7–10 business days from the date documents are received and payment is confirmed. This estimate reflects our standard processing by personally walking documents into the Department of State.

Turnaround times are estimates, not guarantees. Processing may be delayed by government closures, increased volume at the Department of State, document deficiencies, or other factors outside our control. The Company will communicate any significant delays through the Portal and via email.

8. Partner Obligations

Partners agree to: (a) provide accurate and complete information during onboarding and order submission; (b) ensure documents submitted are genuine, properly issued, and eligible for apostille; (c) comply with all applicable laws regarding the documents they submit; (d) maintain the confidentiality of their Portal account credentials; and (e) not misrepresent their relationship with the Company to their customers or any third party.

9. Limitation of Liability

To the fullest extent permitted by law, the Company's total liability to the Partner for any claim arising from or related to these Terms or the Portal shall not exceed the amount paid by the Partner to the Company in the 12 months preceding the claim. The Company is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or revenue.

10. Account Termination

Either party may terminate this agreement at any time by providing written notice via email. Upon termination, any orders already paid for and submitted to the Department of State will be completed and shipped. Unpaid orders in the Partner's cart will be cancelled. The Company reserves the right to suspend or terminate a Partner account immediately for violation of these Terms or for conduct that may harm the Company's reputation or operations.

11. Modifications to Terms

We may update these Terms from time to time. Partners will be notified of material changes via the email address on file at least 30 days before the changes take effect. Continued use of the Portal after the effective date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Alexandria, Virginia.

13. Contact

For questions about these Terms, contact us at: